During the first half of 2025, Rafid received approximately 156,000 calls and assistance requests through its mobile application.

During the first half of 2025, Rafid received approximately 156,000 calls and assistance requests through its mobile application.

Rafid Automotive Solutions recorded approximately 156,000 calls and service requests through its mobile application during the first half of 2025. These included reports of minor traffic accidents, requests for roadside assistance, and various other inquiries. All services were delivered through an integrated digital system that operates 24/7, ensuring swift response times and efficient incident management for the public.
Ahmed Juma Al Musharrekh, Managing Director of Rafid Automotive Solutions, stated: “The Rafid application witnessed a notable increase in public engagement in 2025, with usage rates rising by 26.1% and app downloads growing by 116.9% compared to 2024. This growth reflects the public’s confidence in the app’s features and services — particularly the elimination of the need to wait for accident inspectors, saving both time and effort. Additional features, such as seamless login via UAE Pass and immediate access to accident reports, have further enhanced the user experience and driven increased adoption.”
Al Musharrekh added: “At Rafid, and in strategic partnership with Sharjah Police, we are committed to continually developing our operational and digital systems to boost efficiency, meet public expectations, and improve the customer experience across all platforms. This aligns with our vision to provide innovative and comprehensive solutions in the automotive sector. We aim to deliver genuine added value by accelerating accident response times, offering integrated roadside assistance, and providing inspection and maintenance services — all within a smart operational environment supported by advanced technologies and qualified teams. These efforts reflect Sharjah’s directives to build a sustainable and intelligent service ecosystem that champions digital transformation and prioritises customer convenience.”
By June 2025, the Rafid application had over 25,593 active users, reflecting growing trust in the company’s digital solutions for service requests, accident reporting, and other offerings.
During the same period, Rafid’s call centre (80092) received 129,182 calls, including 73,216 service requests, 50,254 general inquiries, and 5,712 complaints — all handled in accordance with the highest standards of quality and timely response.
It is worth noting that Rafid Automotive Solutions (“Rafid”) is a subsidiary of Sharjah Asset Management, the investment arm of the Government of Sharjah.

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